Terms & Conditions

1. General terms and eligibility

These Terms & Conditions form an agreement between you and Snatch Casino in relation to your use of the website, account services, games, promotions and other features made available through the platform. They should be read together with any game rules, promotion terms, privacy information and responsible gambling guidance published on the website. If a specific rule conflicts with these general terms, the specific rule will apply to the relevant service or promotion.

You must use Snatch Casino only where online gambling is lawful for you to do so. You are responsible for checking the laws that apply in your location and for complying with any age, identity, residency or other legal requirements. Snatch Casino does not invite anyone to use the platform in a jurisdiction where online gambling is prohibited or restricted. Access may be blocked or services may be unavailable in some locations.

You must be at least the legal gambling age that applies to you and must provide accurate information when registering. You may not open or use an account on behalf of another person, allow another person to use your account, or use the platform for commercial, unlawful or fraudulent purposes. Accounts are intended for personal use only.

You are responsible for keeping your login details, devices and payment information secure. Do not share your password or permit another person to access your account. Tell us through the available support channels if you believe your account has been accessed without permission, your information is incorrect, or your account security may have been compromised.

Account checks and accurate information

We may ask you to verify your identity, age, address, payment method or source of funds before allowing certain account activity. Information or documents supplied for verification must be genuine, current and complete. We may restrict deposits, withdrawals, gameplay or other account functions while checks are being completed. Providing false information, using another person’s details or attempting to avoid a verification process may result in account restrictions or closure.

You should keep your account information up to date. We may rely on the details you provide when sending notices, processing transactions or carrying out compliance checks. If you have more than one account, or if we reasonably believe that accounts are connected, we may review those accounts together and take action in accordance with these terms.

2. Deposits, withdrawals and gameplay

The payment methods shown on the website may change from time to time. You may use only a payment method that belongs to you or that you are authorised to use. Transactions may be subject to checks by Snatch Casino, payment providers, financial institutions or other relevant service providers. A transaction may be delayed, declined, reversed or returned where required for security, compliance, technical or operational reasons.

Before using a payment method, check that the details you enter are correct. Snatch Casino is not responsible for delays or losses caused by incorrect information supplied by you, a payment provider’s failure, network problems or events outside our reasonable control. Your bank or payment provider may apply its own fees, exchange rates, conditions or processing times. You are responsible for understanding those conditions.

Funds should be deposited only for the purpose of using the available services. You must not use the platform to transfer money to another person, disguise the origin of funds, or conduct activity that may be associated with money laundering, fraud or other unlawful conduct. We may request information about a transaction or the source of funds and may hold or return funds while a review is carried out.

Games are offered subject to the rules displayed for each game. You should review those rules before placing a bet. A bet is generally treated as accepted when it is recorded by our systems, unless it is rejected, cancelled or voided under the applicable rules. The information shown in your account or betting history may be used to confirm the details of a transaction.

We aim to operate the platform accurately and securely, but no website or electronic service can be guaranteed to work without interruption. If a technical error, communication failure, system fault or other issue affects a game or transaction, we may correct the error, cancel or void affected activity, restore the position that applied before the error, or take another reasonable action consistent with the applicable rules.

You must not interfere with the website or attempt to gain unauthorised access to our systems. This includes using automated tools, bots, scripts, software, devices or methods intended to manipulate gameplay, obtain an unfair advantage, bypass security, disrupt services or collect information without permission. You must not introduce malicious code or knowingly exploit a technical fault.

Promotions and promotional funds

Promotions, bonuses, rewards and promotional competitions may have separate terms. Those terms will explain matters such as eligibility, participation requirements, expiry, qualifying activity, restrictions and any conditions applying to funds or rewards. You should read the relevant promotional terms before taking part. If you do not meet the stated requirements, a promotion or associated reward may not be available.

We may correct, amend, suspend or withdraw a promotion where there is an obvious error, suspected abuse, technical issue, legal requirement or other reasonable basis. Promotional offers are not intended to encourage excessive gambling. We may refuse participation or restrict access where we reasonably believe that a promotion is being misused or that activity is inconsistent with its purpose.

3. Responsible gambling, privacy and acceptable use

Gambling should be treated as entertainment, not as a way to make money or solve financial difficulties. Set a budget before you play and never gamble with money needed for living expenses, bills or other commitments. Avoid chasing losses, take regular breaks and do not gamble when you are affected by alcohol, medication, stress or other circumstances that may affect your judgement.

Account tools and support options may be available to help you manage your gambling. These may include deposit or activity controls, time reminders, account breaks, self-exclusion or other restrictions. The availability and operation of a tool may depend on the service and the information shown when you request it. If you ask for an account restriction or self-exclusion, do not attempt to create another account or use someone else’s account to continue gambling.

If gambling is causing concern for you or someone close to you, stop playing and seek independent support. You can also contact Snatch Casino through the support options made available on the website to ask about responsible gambling settings. We may take steps to protect customers, including asking questions, applying restrictions or closing an account where appropriate.

We collect, use, store and disclose personal information in accordance with our Privacy Policy and applicable privacy obligations. This may include information needed to create and manage your account, process transactions, verify identity, prevent fraud, provide customer support, improve services and meet legal or regulatory requirements. By using the platform, you acknowledge that this processing may be necessary for those purposes.

You must not use the website to publish, transmit or distribute material that is unlawful, threatening, abusive, defamatory, discriminatory, misleading, invasive of privacy or harmful to another person. You must not impersonate another person, attempt to obtain another user’s information, or use the platform in a way that could damage its security, reputation or operation.

4. Intellectual property, suspension and legal information

The website, including its design, text, graphics, logos, software, interfaces and other content, is owned by or used with permission by Snatch Casino or relevant third parties. Subject to these terms, you may use the website for personal, non-commercial purposes. You must not copy, modify, reproduce, distribute, sell, publish, reverse engineer or exploit website content without prior permission, except where applicable law allows you to do so.

We may suspend, restrict or close an account if we reasonably believe that you have breached these terms, supplied inaccurate information, failed a verification check, engaged in fraud or prohibited conduct, misused a promotion, used an unauthorised payment method, or created a risk to customers, the platform or our legal obligations. We may also suspend services for maintenance, security, technical or operational reasons.

If your account is closed, you must stop using the platform and must not create another account unless we permit you to do so. Subject to applicable law and any relevant investigation, eligible funds may be dealt with in accordance with the account records, transaction history and applicable rules. We may retain information and records where necessary for legal, security, dispute, fraud prevention or responsible gambling purposes.

To the extent permitted by law, Snatch Casino is not responsible for losses caused by events outside reasonable control, including outages, telecommunications failures, cyber incidents, payment provider problems, device faults, inaccurate information supplied by you, or unauthorised access resulting from your failure to protect your account. Nothing in these terms is intended to exclude or limit a right or remedy that cannot lawfully be excluded or limited.

The website may contain links or references to third-party services. Those services operate under their own terms and privacy practices, and Snatch Casino does not control or guarantee their availability, accuracy or suitability. You should review third-party conditions before using an external service or relying on information provided by it.

Changes and questions

We may update these Terms & Conditions when services change, new requirements apply, or clarification is needed. The current version will be published on the website with its effective date where applicable. You should review the terms regularly. Continuing to use Snatch Casino after an updated version is published indicates your acceptance of the revised terms, unless applicable law requires another process.

If you have a question, concern or complaint about these terms, an account, a transaction or a game, please use the customer support options available on the website. Provide enough information for the matter to be reviewed, but do not share your password or unnecessary sensitive information. We may ask for further details so that we can confirm your identity and investigate the issue.

These terms are intended to be read consistently with applicable Australian laws and other mandatory legal protections that apply to you. If any provision is found to be invalid or unenforceable, the remaining provisions will continue to operate to the extent permitted by law. The version of these terms published on the website is the version that applies to your use of the relevant services.