Privacy Policy

Information we may collect

Snatch Casino aims to handle personal information responsibly and transparently. The information collected depends on how you use the website, the services you access and the choices you make. Some information is provided directly by you, while other information may be collected automatically when you browse the site, use an account or interact with communications.

Account and contact details

When you register or use an account, Snatch Casino may handle information such as your name, date of birth, username, password, email address, telephone details, residential address and account preferences. Information may also be collected when you update your profile, make an enquiry, submit a complaint or contact support. Records of communications may be retained so that questions can be answered, issues can be investigated and the history of an account interaction can be understood.

Identity and verification information

To help confirm identity, protect accounts and meet applicable obligations, you may be asked to provide verification information. This may include identity documents, proof of address, date of birth details, information about payment activity or other information needed for account checks. Verification documents can contain sensitive personal information. Access to this information should be limited to people and service providers who need it for verification, security, fraud prevention, legal or operational purposes.

Payment and transaction records

Snatch Casino may handle records relating to deposits, withdrawals, wagers, wins, losses, account balances, bonuses and other account activity. Payment information may include transaction references, payment method details, payment status and information supplied by a payment provider. Payment processing may be performed through relevant third-party providers. Transaction records help maintain accurate account information, respond to payment questions, investigate unusual activity and meet record-keeping obligations.

Device, usage and cookie data

When you visit or use the website, technical information may be collected, including your IP address, browser type, operating system, device details, language settings, pages viewed, approximate location and information about how you interact with the site. Information about login times, error messages and general website activity may also be recorded. This data can help keep the website available, understand performance, identify technical problems and detect unusual or potentially harmful activity.

Snatch Casino may receive information from service providers or other sources where this is needed to provide services, complete verification, process payments, prevent fraud, maintain security or meet applicable obligations. Information received from another source should be handled in accordance with this Privacy Policy and the purpose for which it was obtained.

How and why information is used

Personal information may be used for purposes connected with providing, maintaining and improving the website and casino services. The information handled will depend on the service or interaction involved. Typical purposes include:

• Creating, maintaining and administering your account, including helping you sign in and manage account settings.
• Providing casino services and processing wagers, account activity and related requests.
• Processing deposits, withdrawals and other payment-related instructions through relevant payment providers.
• Verifying your identity, checking information you provide and confirming that account activity is legitimate.
• Carrying out anti-fraud, security, risk and account-protection checks, including detecting unauthorised access or suspicious behaviour.
• Responding to questions, providing customer support, investigating complaints and resolving account or transaction issues.
• Sending service communications, including security notices, account messages, operational information and updates to policies or services.
• Meeting legal, regulatory, accounting, tax, security, record-keeping and responsible gambling obligations that apply to the services.
• Monitoring, testing and improving the performance, design, functionality, accessibility and security of the website.
• Understanding general use of the website, including which features work well and where technical improvements may be needed.
• Sending marketing communications where permitted and where you have provided consent or marketing is otherwise allowed.
• Protecting users, the website and other people from fraud, misuse, unlawful conduct, technical attacks or other harmful activity.

Information may be combined from different sources when this is reasonably necessary for the purposes described above. For example, account information may be considered together with transaction records, verification information, device data and support communications when investigating a security concern or resolving a payment issue. Information should not be used for unrelated purposes without an appropriate basis or, where required, your permission.

Some information may be required to open or maintain an account, complete verification, process a payment or respond to a particular request. If you choose not to provide information that is reasonably needed for one of these purposes, Snatch Casino may be unable to provide the relevant service or complete the requested activity.

Sharing information with service providers

Personal information may be shared with carefully selected providers that help operate the website and deliver services. These providers may include payment processors, identity and verification services, fraud prevention providers, hosting and technology providers, customer support tools, security services, analytics providers and professional advisers. Providers should receive only information relevant to the service they perform and should be expected to handle it in accordance with suitable confidentiality and security requirements.

Information may also be disclosed where reasonably necessary to protect users, the website or other people; investigate suspected wrongdoing; respond to a valid legal request; enforce applicable terms; or meet an applicable obligation. If supporting technology or service providers operate across borders, personal information may be processed in another country. Appropriate steps should be taken to support secure and lawful handling when information is shared.

Cookies, security and retention

Cookies and similar technologies

Cookies are small files, identifiers or similar technologies placed on your device when you use a website. Some cookies are necessary for account functions, login processes, security, navigation and basic website operation. Other cookies may remember preferences, measure performance, understand how visitors use the website, assist with testing or support relevant communications.

Cookies may be temporary and expire when a browsing session ends, or they may remain on your device for a period of time. The information collected through cookies may be linked with technical or account information where this is reasonably needed for website operation, security or the purposes described in this policy.

You can manage, restrict or delete cookies through your browser settings. You may also be able to block some or all cookies. If cookies are disabled, parts of the website may not work correctly, and account, navigation or security features may be affected. Browser controls vary, so you should check the settings and help information for the browser or device you use.

Keeping information secure

Reasonable technical and organisational measures are used to help protect personal information from unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, authentication processes, secure connections, monitoring, system testing and procedures for handling personal information. Access should be limited according to business need, and information should be handled only for appropriate purposes.

No online service can guarantee complete security. You should choose a strong password, avoid sharing login details, use care when accessing your account on a shared device and sign out when appropriate. If you believe that your account or personal information has been accessed without permission, contact support promptly so the concern can be reviewed.

How long information is kept

Personal information is kept for as long as it is reasonably needed for the purposes described in this policy, including account administration, verification, support, security, dispute handling, transaction processing and record keeping. Some records must be kept for a period required by law even after an account is closed. As a result, a deletion request may not always lead to the immediate removal of every record.

When information is no longer required, it may be securely deleted, anonymised or otherwise handled in accordance with applicable requirements. Information may be retained in backups or records for a reasonable period while systems are updated or while a legitimate security, legal or operational need continues.

Your privacy choices and data rights

Depending on the circumstances and applicable privacy requirements, you may have rights in relation to the personal information held about you. These rights are intended to help you understand and control how your information is used. A request may be subject to reasonable checks to confirm your identity and protect information from being disclosed to the wrong person.

• Access: you can ask for a copy of personal information held about you and general information about how it is used.
• Correction: you can ask for inaccurate, incomplete or out-of-date personal information to be corrected or updated.
• Deletion: you can ask for personal information to be deleted where there is no continuing reason or requirement to keep it. Some information may need to remain available for legal, security, transaction, fraud prevention or dispute-related reasons.
• Marketing consent: you can withdraw your consent to marketing communications at any time. You may use an unsubscribe option in a marketing message where available or contact support directly. Withdrawing marketing consent does not stop essential service, account or security communications.
• Information about use: where applicable, you may ask questions about the purposes for which your information is handled and the types of service providers that may receive it.

How to make a privacy request

To exercise your rights, ask a privacy question, request access, seek correction, request deletion or withdraw consent to marketing, contact support@snatchcasino.wtf. Please describe your request clearly and provide enough information for the relevant account or information to be identified. You should avoid sending unnecessary identity documents, passwords or payment details in your first message.

If additional verification is needed, instructions will be provided about what information is required and how it should be supplied. Verification helps protect your account and prevents another person from receiving or changing your personal information. A request may be limited or declined where fulfilling it would affect another person's privacy, compromise security, interfere with fraud prevention, disclose confidential information or conflict with a legal or record-keeping obligation.

Privacy requests are intended to be handled fairly and within a reasonable period. The time needed may depend on the complexity of the request, the information involved and whether identity verification is required. If a request cannot be completed in full, the reason should be explained where this is permitted. You may also contact support if you have concerns about how personal information has been handled.

Updates to this Privacy Policy

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, privacy practices or applicable requirements. The current version will be made available on the website. You should review this page periodically, particularly before providing new information or using a new feature. Where an update is important, reasonable steps may be taken to bring it to your attention.